Effective 1/2024 - Refurbished and New Products purchased on or after this date are now protected by our standard 1 year warranty
Warranty Details:
Non-Clearance products are guaranteed to be materially free from defects under normal use and service for a period of 1 years from the date of shipment of the product to the original purchaser from TDO.
This warranty covers manufacturing defects in materials and workmanship encountered in normal, reasonable use of the product during the warranty period. This warranty does not apply:
1. to normal wear and tear
2. if the product has been mistreated or mishandled
3. if the product has been improperly installed or configured
4. if the product has been subject to an accident
5. if the product has been subject to lightning, power surges or incorrect electrical voltage
6. if the product has been subject to an act of God
7. if the product has been modified.
If a product covered by this warranty is claimed to be defective, the customer must follow the warranty return policy described below. Upon receipt of returned products, TDO, at its sole discretion, will either choose to repair, replace or issue a credit to the customer’s account. The warranty period for the repaired or replaced product shall terminate upon the termination date of the original warranty period of the defective product.
This warranty does not cover Software products, Key Codes, Voice Mails, batteries, headsets, licenses and Extended Warranty agreements, Service Agreements or Special Order Items.
Warranty Product Return Policy
If a product covered by this limited warranty is claimed to be defective, the end-user customer must request a Return Material Authorization (“RMA”) in accordance with the Returns Procedures set forth below. An RMA request will be approved only if the product is still within the warranty period, and the customer follows the Returns Procedures described below.
The defective product must be received by TDO, within 30 calendar days from the date the RMA is issued. A defective product received by TDO. more than 30 calendar days from the date the RMA is issued will not be accepted by TDO and will not be eligible for repair, replacement or credit.
TDO will only pay the cost of freight for the defective product to be returned to us if the address is in the United States and, if the customer uses our approved freight carrier and account number provided in the RMA documentation.
Warranties, Software, Key Codes, Voice Mails, Service Agreements and Special Order Items are not eligible for warranty return. Please contact your sales representative if you have any questions about product eligibility for warranty return.
DISCLAIMERS.
IN NO EVENT SHALL TDO'S LIABILITY UNDER THIS WARRANTY EXCEED THE COST OF REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT. THE WARRANTY AND DISCLAIMERS ABOVE CONSTITUTE TDO’S SOLE AND EXCLUSIVE LIABILITY HEREUNDER AND IS THE EXCLUSIVE REMEDY FOR DEFECTIVE PRODUCTS. THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS AND IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT WILL TDO, OR ITS EMPLOYEES BE LIABLE FOR ANY LOST REVENUE, LOST PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION OR FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT.
Some states do not allow limitations on the length of implied warranties or do not allow the exclusion or limitation of incidental and consequential damages, so some of the above provisions may not apply to you. Some states provide for additional warranty rights and remedies. The provisions in this limited warranty are not intended to limit, modify, reduce, disclaim or exclude any mandatory requirements provided by states. This limited warranty gives you specific legal rights, and you may have other rights which vary from state to state.
Returns Procedures:
To request a return material authorization, please email support@tritondatacomonline.com or open a Support Ticket by clicking the Support Ticket link at the top of the page.
Please provide the following information in your request:
- Company Name
- Contact Name & Phone Number
- Order Number
- Part Number & Quantity
- Serial Number
- Reason for Return / Exchange
Return Shipping Instructions:
- All equipment must be returned in the same packaging condition in which it was originally delivered and include all accessory items i.e., power supply, cables, line cords, documentation etc. Missing accessories or damaged equipment resulting from substandard packaging will be charged to the customer.
- All product returns must have the RMA number listed on the return packing slip or external packaging.
- An RMA expires 30 days after it is created. If the RMA expires before the product is received by us, the customer will not be eligible for credit or will incur a processing fee of $150.00 or 7% of sales price, whichever is less.
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Free shipping on orders over $500 to the Lower 48 via FedEx Ground
Policy:
When placing an order with Triton Datacom Online you will be presented with several shipping options during checkout. Except for special circumstances we prefer to ship via FedEx. If there is a special reason that you need to ship via a method we do not offer on the website please contact us.
When you checkout, our site calculates the weight of your order and requests shipping rates in real time from FedEx. Please note that shipping rates are calculated on many factors including package weight, package size, send from address, send to address, fuel surcharges, etc. If you believe there is an error in your rate calculation please contact us BEFORE placing your order.
Orders must be received prior to 4pm EST Monday through Friday in order to be shipped the same day. Orders received after the deadline may still get shipped but we cannot guarantee that they will. If your order is urgent please place it as soon as possible and contact a sales representative via email, phone or live chat. There are certain situations where the order may not ship the same day even if received before the deadline. Some of those exceptions are:
Orders not placed during normal business hours will not be processed until the next business day. Large orders over 100 phones may take 24 to 48 hours to process, pack and ship. If part of your order is out of stock and you choose FedEX Ground as your shipping method we will ship your order when the out of stock items are received. (This is usually no more than 2 business days). If part of your order is out of stock and you choose a FedEx Express service we will contact you to see if you would like the in stock portion of your order to ship that day or if you would like us to wait for the remainder to arrive before shipping. Please note that there may be additional shipping charges for split shipping. Other unexpected exceptions may apply that may be specific to the situation.
Delivery and Transit Times:
Delivery times vary depending on the date the order is shipped, the shipping and delivery addresses, and other factors. FedEx is pretty reliable when it comes to their transit times so once you receive a tracking number from us you should be able to estimate with some accuracy when your order will arrive. Once you receive your tracking number you can visit the FedEx website to track your package. The tracking information usually contains the estimated delivery date which is usually pretty accurate. The FedEx's site is www.fedex.com .
International Shipping:
We will gladly ship your order to any destination in the world serviced by FedEx, DHL or other custom freight brokers. Shipping rates are automatically calculated during checkout. If you have any questions or special requests regarding international shipping please contact us via live chat, phone or email. Import and duty fees are the responsibility of the importer/receiver.
Loss or Damage
If your order is lost or damaged during transit we will handle the claim with the carrier to save you the time and aggravation. We will also replace your order, up to the insured amount ($100 by default), as soon as the carrier has processed the claim. This can be a complicated procedure, please contact us if you have any questions about it.
