Cisco VG224 24 Port Voice Gateway - VG224

Model #:VG224

Cisco VG224 24 Port Voice Gateway - VG224

translation missing: en.products.product.sale_price $395.00 Regular price

$995.00



Item Description:

Fully Refurbished and Tested with Lifetime Warranty VG224 24 Port Voice Gateway

The Cisco VG350, VG224, VG204XM, and VG202XM are part Cisco IOS ® software-based VG series stand-alone analog voice gateways. The Cisco VG350 is a high-density 160-port gateway, the Cisco VG224 is a 24-port gateway, and the Cisco VG204XM and VG202XM are low-density 4- and 2-port gateways, respectively. These gateways connect analog phones, fax machines, modems, and speakerphones to an enterprise voice system based on Cisco Unified Communications Manager (Unified CM). Having these devices tightly integrated with the IP-based phone system is advantageous for increased manageability, scalability, and cost-effectiveness (refer to Figure 5 later in this document). Commercial businesses can also use these gateways with Cisco Unified Communications Manager Express to effectively augment an integrated-services-router (ISR) environment. Both topology environments support business needs ranging from high to low concentrations of analog voice ports for modem calls, fax calls, and analog supplementary services.
The Cisco VG350, VG224, VG204XM, and VG202XM offer Cisco IOS Software manageability on analog phone lines so that you can use them as extensions to your Cisco or 3 rd party IP call control solution. The Cisco VG350 and VG224 offer 19-inch rack-mount chassis, and the Cisco VG204XM and VG202XM offer desktop form-factor chasses with a fanless design.

Features and Benefits

• Cisco IOS Software-based hardware: The hardware includes uniform Cisco command-line interface (CLI) and Simple Network Management Protocol Version 3 (SNMPv3) support for ease of gateway configuration and operation.

• Robust voice quality: Cisco experience in providing toll-quality packet-voice service helps ensure that the Cisco VG350, VG224, VG204XM, and VG202XM provide the clear, robust voice quality end users have come to expect from telephony services.

• Investment protection: You can continue to use your existing analog phones, fax machines, and modems while taking advantage of IP telephony. Basic analog phone connectivity is needed when the infrastructure (wiring) or application does not support or require IP phones. The Cisco VG350 and VG224 offer ideal platforms to support centralized analog phone-line deployments, and the Cisco VG204XM and VG202XM are ideal platforms to support sparsely concentrated, distributed analog phone deployments. Thus you can deploy IP telephony without having to purchase IP phones for all users and you can continue using existing devices. You can also use the Cisco VG350 and VG224 in a Cisco Unified Communications Manager Express environment and migrate to a Cisco Unified Communications Manager deployment with 100-percent investment protection.

• High availability: With these gateways you will experience less voice downtime due to WAN link failure. The Cisco VG350, VG224, VG204XM, and VG202XM have built-in Media Gateway Control Protocol (MGCP) failover to an H.323 connection to a Survivable Remote Site Telephony (SRST) router. This failover maintains voice service for analog endpoints if the WAN link fails or you lose connectivity to the Cisco Unified Communications Manager, Cisco Business Edition or Cisco Hosted Collabortion Solution.

The Cisco VG350 is built on the Cisco Integrated Services Routers Generation 2 (ISR G2) platform powered by high-performance multicore processors. In this platform, you can achieve power redundancy by installing an optional integrated redundant power supply (RPS), which helps decrease network downtime and protects the network from power-supply failures. The Cisco VG224 offers high availability during power failure using an external 12-VDC UPS for battery backup.

• Reduced barrier to entry: These analog phone gateways provide a low-cost alternative for low-end analog phones and allow you to take advantage of IP telephony with a lower overall IP telephony investment.


Effective 8/21/2015 - Triton Datacom products were protected by our standard 3 year warranty.

Warranty Details:

Non-Clearance products are guaranteed to be materially free from defects under normal use and service for a period of 3 years from the date of shipment of the product to the original purchaser from Triton Datacom Online, Inc. Clearance products and Batteries are warranted for 1 years from date of shipment to customer.

This warranty covers manufacturing defects in materials and workmanship encountered in normal, reasonable use of the product during the warranty period.  This warranty does not apply:

 

    1.     to normal wear and tear

    2.     if the product has been mistreated or mishandled

    3.     if the product has been improperly installed or configured

    4.     if the product has been subject to an accident

    5.     if the product has been subject to lightning, power surges or incorrect electrical voltage

    6.     if the product has been subject to an act of God

    7.     if the product has been modified.

 

If a product covered by this warranty is claimed to be defective, the customer must follow the warranty return policy described below.  Upon receipt of returned products, Triton Datacom Online, Inc, at its sole discretion, will either choose to repair, replace or issue a credit to the customer’s account.  The warranty period for the repaired or replaced product shall terminate upon the termination date of the original warranty period of the defective product.

 

This warranty does not cover Software products, Key Codes, Voice Mails, batteries, headsets, licenses and Extended Warranty agreements, Service Agreements or Special Order Items.

 

Warranty Product Return Policy

If a product covered by this limited warranty is claimed to be defective, the end-user customer must request a Return Material Authorization (“RMA”) in accordance with the Returns Procedures set forth below.  An RMA request will be approved only if the product is still within the warranty period, and the customer follows the Returns Procedures described below.



The defective product must be received by Triton Datacom Online, Inc., within 30 calendar days from the date the RMA is issued.  A defective product received by Triton Datacom Online, Inc. more than 30 calendar days from the date the RMA is issued will not be accepted by Triton Datacom Online, Inc. and will not be eligible for repair, replacement or credit.  

 

Triton Datacom Online, Inc. will only pay the cost of freight for the defective product to be returned to us if the address is in the United States and, if the customer uses our approved freight carrier and account number provided in the RMA documentation.

 

Warranties, Software, Key Codes, Voice Mails, Service Agreements and Special Order Items are not eligible for warranty return.  Please contact your sales representative if you have any questions about product eligibility for warranty return.

 

DISCLAIMERS.

 

IN NO EVENT SHALL TRITON DATACOM ONLINE, INC'S LIABILITY UNDER THIS WARRANTY EXCEED THE COST OF REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT.  THE WARRANTY AND DISCLAIMERS ABOVE CONSTITUTE TRITON DATACOM ONLINE, INC.’S SOLE AND EXCLUSIVE LIABILITY HEREUNDER AND IS THE EXCLUSIVE REMEDY FOR DEFECTIVE PRODUCTS.  THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS AND IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 

 

IN NO EVENT WILL TRITON DATACOM ONLINE, INC., OR ITS EMPLOYEES BE LIABLE FOR ANY LOST REVENUE, LOST PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION OR FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT.

 

Some states do not allow limitations on the length of implied warranties or do not allow the exclusion or limitation of incidental and consequential damages, so some of the above provisions may not apply to you.  Some states provide for additional warranty rights and remedies.  The provisions in this limited warranty are not intended to limit, modify, reduce, disclaim or exclude any mandatory requirements provided by states.  This limited warranty gives you specific legal rights, and you may have other rights which vary from state to state.

 


Returns Procedures:
 

To request a return material authorization, please email  support@tritondatacomonline.com or open a Support Ticket by clicking the Support Ticket link at the top of the page.

Please provide the following information in your request:

  • Company Name
  • Contact Name & Phone Number
  • Order Number
  • Part Number & Quantity
  • Serial Number
  • Reason for Return / Exchange

 

    
Return Shipping Instructions:

 

  • All equipment must be returned in the same packaging condition in which it was originally delivered and include all accessory items i.e., power supply, cables, line cords, documentation etc.  Missing accessories or damaged equipment resulting from substandard packaging will be charged to the customer.
  • All product returns must have the RMA number listed on the return packing slip or external packaging. 
  • An RMA expires 30 days after it is created.  If the RMA expires before the product is received by us, the customer will not be eligible for credit or will incur a processing fee of $150.00 or 7% of sales price, whichever is less.


Free shipping on orders over $200 to the Lower 48 via FedEx Ground

Policy:

When placing an order with Triton Datacom Online you will be presented with several shipping options during checkout. Except for special circumstances we prefer to ship via FedEx. If there is a special reason that you need to ship via a method we do not offer on the website please contact us.

When you checkout, our site calculates the weight of your order and requests shipping rates in real time from FedEx. Please note that shipping rates are calculated on many factors including package weight, package size, send from address, send to address, fuel surcharges, etc. If you believe there is an error in your rate calculation please contact us BEFORE placing your order.

Orders must be received prior to 4pm EST Monday through Friday in order to be shipped the same day. Orders received after the deadline may still get shipped but we cannot guarantee that they will. If your order is urgent please place it as soon as possible and contact a sales representative via email, phone or live chat. There are certain situations where the order may not ship the same day even if received before the deadline. Some of those exceptions are:

Orders not placed during normal business hours will not be processed until the next business day. Large orders over 100 phones may take 24 to 48 hours to process, pack and ship. If part of your order is out of stock and you choose FedEX Ground as your shipping method we will ship your order when the out of stock items are received. (This is usually no more than 2 business days). If part of your order is out of stock and you choose a FedEx Express service we will contact you to see if you would like the in stock portion of your order to ship that day or if you would like us to wait for the remainder to arrive before shipping. Please note that there may be additional shipping charges for split shipping. Other unexpected exceptions may apply that may be specific to the situation. 

Delivery and Transit Times:

Delivery times vary depending on the date the order is shipped, the shipping and delivery addresses, and other factors. FedEx is pretty reliable when it comes to their transit times so once you receive a tracking number from us you should be able to estimate with some accuracy when your order will arrive. Once you receive your tracking number you can visit the FedEx website to track your package. The tracking information usually contains the estimated delivery date which is usually pretty accurate. The FedEx's site is www.fedex.com .

International Shipping:

We will gladly ship your order to any destination in the world serviced by FedEx, DHL or other custom freight brokers. Shipping rates are automatically calculated during checkout. If you have any questions or special requests regarding international shipping please contact us via live chat, phone or email. Import and duty fees are the responsibility of the importer/receiver.

Loss or Damage

If your order is lost or damaged during transit we will handle the claim with the carrier to save you the time and aggravation. We will also replace your order, up to the insured amount ($100 by default), as soon as the carrier has processed the claim. This can be a complicated procedure, please contact us if you have any questions about it.