Customer Return Policy: (Non-Defective Products)
To open a return or start a warranty RMA use the Return Portal link at the top of the website.
If a customer wishes to return a non-defective product, the customer must request an RMA in accordance with the Returns Procedure below. An RMA request will be approved only within 30 calendar days from the date of original invoice for the purchase of the product. Please contact your sales representative before requesting an RMA.
For all RMA requests for non-defective products, other than an error made by Triton Datacom Online, Inc., a restocking fee of 15% will be charged to the customer. Except in the case of an error made by Triton Datacom Online, Inc., the customer accepts responsibility for the cost of freight (both original and return shipment). Clearance items are not eligible for return, only replacement if defective.
If a customer wishes to exchange a product rather than return for a refund we will issue 100% of the original purchase price (excluding shipping costs) of the item as credit towards a different product. This only applies to refurbished gear or unopened new products. Once an item that was sold as New has been opened it is subject to the full restocking fee. Customers will be responsible for shipping the items for exchange back to us as well as the shipping costs associated with the new item.
Customers must return the product in the same condition and packaged in the same manner in which it was delivered from Triton Datacom Online, Inc. to the customer. If a product has a manufacturer seal, and the manufacturer seal is broken, the product is not returnable.
Products received after 30 calendar days from the RMA create date will not be accepted by Triton Datacom Online, Inc., and will not be eligible for credit.
Refunds are issued as soon as we receive and re-inventory the equipment into our internal system. Refunds are issued through our website payment gateway back to the original card used for the transaction. Typical turn-around time from the equipment landing back at our facility until you see the credit back on your credit card statement is 4-5 business days.
Warranties, Clearance Items, Software, Key Codes, Service Agreements and Special Order Items are not eligible for return.