Free shipping on orders over $500 to the Lower 48 via FedEx Ground
When placing an order with Triton Datacom Online you will be presented with several shipping options during checkout. Except for special circumstances we prefer to ship via FedEx. If there is a special reason that you need to ship via a method we do not offer on the website please contact us.
When you checkout, our site calculates the weight of your order and requests shipping rates in real time from FedEx. Please note that shipping rates are calculated on many factors including package weight, package size, send from address, send to address, fuel surcharges, etc. If you believe there is an error in your rate calculation please contact us BEFORE placing your order.
Orders must be received prior to 4pm EST Monday through Friday in order to be shipped the same day. Orders received after the deadline may still get shipped but we cannot guarantee that they will. If your order is urgent please place it as soon as possible and contact a sales representative via email, phone or live chat. There are certain situations where the order may not ship the same day even if received before the deadline. Some of those exceptions are:
Orders not placed during normal business hours will not be processed until the next business day. Large orders over 100 phones may take 24 to 48 hours to process, pack and ship. If part of your order is out of stock and you choose FedEX Ground as your shipping method we will ship your order when the out of stock items are received. (This is usually no more than 2 business days). If part of your order is out of stock and you choose a FedEx Express service we will contact you to see if you would like the in stock portion of your order to ship that day or if you would like us to wait for the remainder to arrive before shipping. Please note that there may be additional shipping charges for split shipping. Other unexpected exceptions may apply that may be specific to the situation.
Delivery and Transit Times:
Delivery times vary depending on the date the order is shipped, the shipping and delivery addresses, and other factors. FedEx is pretty reliable when it comes to their transit times so once you receive a tracking number from us you should be able to estimate with some accuracy when your order will arrive. Once you receive your tracking number you can visit the FedEx website to track your package. The tracking information usually contains the estimated delivery date which is usually pretty accurate. The FedEx's site is www.fedex.com .
We will gladly ship your order to any destination in the world serviced by FedEx, DHL or other custom freight brokers. Shipping rates are automatically calculated during checkout. If you have any questions or special requests regarding international shipping please contact us via live chat, phone or email. Import and duty fees are the responsibility of the importer/receiver.
Loss or Damage
If your order is lost or damaged during transit we will handle the claim with the carrier to save you the time and aggravation. We will also replace your order, up to the insured amount ($100 by default), as soon as the carrier has processed the claim. This can be a complicated procedure, please contact us if you have any questions about it.